Responsible organization: GTS Traders. This policy covers the GTS Traders app. Some market content can be browsed without signing in. GTS creates accounts for organization members to access member features.
About the app
The app displays gold market information, news, published analytical signals, deal history, and market session information. It does not execute trades or hold user funds. WhatsApp is a way to contact technical support when you choose to open it.
Information we process
- Member account information: name, phone number, registered email address, account identifier, and organization-assigned access status, when available for the account.
- Sign-in information: authentication data and session tokens needed to sign in and protect the account. Session information is stored on the device using platform storage.
- Notifications: notification preferences and the device token needed to send them if you choose to enable notifications.
- Interaction data: information about how app sections and features are used, which may be linked to your account when signed in, to measure and improve service performance.
- Technical and diagnostic information: information needed to operate, secure, and analyze service performance and errors, such as an app installation identifier, request data, and connection errors.
We receive account details from the organization or through sign-in, and the app receives a notification token from your device's operating system when you enable notifications.
The app does not request access to your location, contacts, camera, microphone, or photo library. We do not use app data for advertising tracking.
How we use information
We use this information to authenticate you, display your member access, provide app content, send notifications you enable, respond to support requests, and protect, analyze, improve, and troubleshoot the service. If you contact us by email or WhatsApp, we use the information you send to respond to your request.
External services
The app connects to GTS services for account and market data. Google's Firebase Cloud Messaging is used to deliver notifications and may process the device token and technical data needed for that purpose. We limit service providers to the functions described here and require them to protect the information they process consistently with this policy. News or support links may open external services, such as WhatsApp, which have their own privacy practices. The app does not open a WhatsApp conversation or send a message unless you choose to do so.
Your choices and account deletion
You can decline or disable notifications in your device settings and change notification preferences in the app. You can ask support to access or correct your account information.
To delete your account in the app, open Account → Delete Account, enter your password, and confirm. The app sends a deletion request to the GTS service and removes the locally stored session after a successful response. You can also contact support for help with a deletion request.
Security and retention
The app communicates with GTS services over HTTPS, and access to account information is limited to what is needed to operate the service. We retain account information while the account is active and for as long as needed to provide and protect the service. When an account deletion request is completed, its data is removed from active systems, subject to any specific retention required by law. Contact support to ask about retention of your information.
Market information or notifications may be delayed when data services or connectivity are interrupted.
Contact and updates
For privacy questions or requests to correct information or delete an account, email the organization at support@gtstraders.com or contact support on WhatsApp. We will post material changes to this policy at this URL and update the date above.
We're here to help
The GTS team can answer privacy and account questions.